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Understand Your Rights on dream11

dream11 operates under a clear legal framework designed for India, setting out the terms that govern your account, your activity on the platform, and how disputes are handled.

Jurisdiction-Specific TermsAccount Holder RightsDispute Resolution ProcessData & Privacy Commitments

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Browse the Legal Framework We Follow

dream11 Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

The terms on this page apply to all accounts registered with dream11 and cover the full scope of your relationship with us — from account creation and wallet activity to content access and account closure. Because applicable law varies across India's states and union territories, certain

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features are available only where local law expressly permits them. Deposits you make via UPI, Paytm or PhonePe are governed by the payment terms of those respective services in addition to our own wallet policy. Any dispute arising from your account will first go through our
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internal resolution process before escalation to a competent court in the jurisdiction we specify in our full terms document. We update these terms when regulations change and notify you by email before any material change takes effect.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

LEGAL CONTACT PATHS

Reach Our Legal and Compliance Team

If you have a question about your rights, a concern about how your data is used, or a formal legal request, we have direct contact paths…

HOW WE PROTECT YOUR ACCOUNT

Explore the Six Ways We Handle Your Data

Our approach to data, cookies, account security and retention is built around transparency and your control.

Data Collection Scope

We collect only what is needed to operate your account: identity details for KYC, transaction records linked to UPI or Paytm, and device data for fraud detection. We do not sell your personal information to third-party advertisers.

Cookie Policy

We use session cookies to keep you logged in and analytics cookies to improve page load times. You can manage non-essential cookies from the preferences panel in your account settings without losing core functionality.

Account Security Practices

Two-factor authentication is available for all accounts and strongly encouraged. Login sessions are time-limited, and any new device login triggers an email alert so you can act immediately if the access was not yours.

Data Retention Schedule

Transaction records and KYC documents are retained for the period required under applicable Indian financial regulations. Once that period lapses, data is deleted or anonymised unless you have an open dispute on your account.

Your Right to Access

You may request a copy of all personal data we hold about you at any time via the compliance email. We respond within the statutory window and provide data in a structured, readable format you can download.

Requesting Corrections

If any detail on your account is inaccurate — name spelling, registered mobile, or linked email — raise a correction request through in-app support or email. Verified corrections are applied within five working days.

Switch to the FAQ for Quick Legal Answers

The questions below address what our account holders ask most often about terms, data rights, jurisdiction and how to contact us for formal matters. If your question is not covered here, the compliance email is the right next step.

Your account is governed by Indian law as specified in our Terms of Service. Specific state regulations may further restrict or define which features are accessible to you, and those restrictions apply automatically based on your registered address.

Email our compliance desk with your registered account email and a subject line stating 'Data Access Request'. We verify your identity and deliver a structured data export within the timeframe required by applicable Indian data protection rules.

Yes. You can raise a deletion request via the compliance email. We will remove personal data that is not subject to a mandatory retention period under Indian financial or tax regulations. Any retained data is clearly explained in our response.

Any confirmed balance in your dream11 wallet is returned to your linked UPI or Paytm account before closure completes. The process follows our withdrawal verification steps and typically settles within two to three working days.

We send an email to your registered address at least seven days before any material change to our Terms of Service or Privacy Policy takes effect. Continued use of the account after that date constitutes acceptance of the revised terms.

Statutory notices and court documents must be sent by registered post or courier to our registered office address, which is published in the full Terms of Service on this site. In-app chat is not a valid channel for formal legal correspondence.

Access depends on local law and is available only where local law permits. Some states have specific regulations that restrict or prohibit certain types of online gaming activity, and our platform automatically enforces those geographic restrictions at account level.

Understand Your Rights on dream11

Reach Our Legal and Compliance Team

Explore the Six Ways We Handle Your Data

Data Collection Scope

Cookie Policy

Account Security Practices

Data Retention Schedule

Your Right to Access

Requesting Corrections

Switch to the FAQ for Quick Legal Answers

01 Which law governs my dream11 account?

02 How do I request a copy of my personal data?

03 Can I ask dream11 to delete my account data?

04 What happens to my UPI or Paytm wallet balance if I close my account?

05 How does dream11 notify me of changes to these terms?

06 Where do I send a formal legal notice or court document?

07 Is dream11 available in every Indian state?

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